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Scott Hamilton

With the 2010 Winter Olympics approaching, there has been some talk recently about those sports that Americans talk about once every 4 years. One of them is figure skating.

Now, I’m not much of a figure skating fan myself, but my mother-in-law is. And all this talk reminded me of the time we took her to an ice skating show at the LA Forum. It was not just any old show … it was Scott Hamilton’s return to figure skating after a fight with testicular cancer. Scott was as close to a superstar as there was in men’s figure skating, having invented the back-flip and won the Gold medal in the 1984 Olympics. So seeing him back on the ice was a feel good story.

The show featured a lot of other well known figure skaters, including Dorothy Hamill and Katerina Witt, but the climax was towards the end when Scott Hamilton took the ice. Cheers went through the crowd as he performed move after move, if not flawlessly, at least without major error. Then came the moment of truth. Scott would now perform his famous back-flip.

The lights dimmed. A lone spotlight. A drum roll. Scott Hamilton took a deep breath, began his run, turned backwards, took off ……. and fell

Obviously, it was disappointing. This show was being recorded and going to be shown a week later on Network TV, so unfortunately it would not be as great a moment as we’d anticipated.

When the show ended we started to gather our things when an announcement came over the PA that went something like this: “we’d like to do some extra takes of certain parts of the show. If you would like to stay, please come over to the west side of the forum and fill in the seats over there.”

What happened next I should have anticipated, but for some reason I was naive. The show producers proceeded to repeat parts of the performance where skaters had fallen or stumbled.  And of course, that included Scott Hamilton’s back-flip. Time after time the lights dimmed, the spotlight fell, and Scott skated and tried his back-flip. Finally, I think it was after 4 or 5 tries, Scott Hamilton nailed it and a roar went through the crowd.

I made a point of watching the performance when it aired on TV a week or so later. And sure enough, nobody fell or even slipped up. And of course, Scott Hamilton successfully executed his back-flip on his first try, to the cheers of a huge crowd.

Having been in the EDA business for many years, I know that a lot of EDA tool demos are a lot like Scott Hamilton’s return performance. If features don’t quite work, the demo avoids those features. Or if the feature is critical, then that is the one that gets fixed while other not-so-critical features may be left broken. It’s part of the smoke and mirrors that is the least well kept secret of EDA tool demos. The customer knows that the EDA company is avoiding the holes in its product.

But what if you don’t have big holes in your product? What if your tool really can nail that back-flip on the first pass? What if your tool really is a “game changer”? Won’t they believe you if you show them? After all, seeing is believing!

Unfortunately, customers have become so cynical and jaded about EDA tools and EDA salespeople that they hardly ever believe what they see anymore. I know. I’m also one of those customers. Read ESNUG or any one of the many EDA forums and you’ll know that I’m right.

But what if they could try the tool out themselves? No strings attached. That’s what we are trying to do with the Xuropa labs. To give your jaded, non-trusting, cynical customer a chance to try your fabulous tools himself.

“Seeing is believing” is no longer good enough. “Doing is believing” is the new reality.

If you’d like to see what a Xuropa Online Lab is like, you can try it out here. We’ve got some tools loaded and you can play with them as long as you like. No strings attached.

Oh, and to be fair to Scott Hamilton, here’s a video of him nailing that same back-flip just a few weeks ago. In this case, seeing is believing.

Posted under Xuropa, business, industry, marketing

When I was in 11th grade, my Social Studies teacher, Mr. Lewis, took us on a field trip from Brooklyn to Lower Manhattan. That was the first time I ate “real” Chinese food and it was also my first time in a “real” bookstore, The Strand.

Back then, circa 1980, it was very common for people to go browsing in used bookstores, and I caught the bug real bad. Not only was it an affordable way for a kid to buy books, but there was also something exciting and addicting about the serendipity of the process, not the least of which was the intoxicating fragrance of those weathered and worn volumes.  It was like a treasure hunt.

I never went in looking for any one book in particular, but I always walked out with half a dozen or more books on totally different subjects. In fact, if you were to look at my bookshelf today, over 80% of the books were purchased as “previously owned”. That’s one of the great things about books … even when they are used, they still retain 100% of their value!

One of the books I’ve picked up over the years is “John Dewey on Education”, which is a compendium of excerpts of his various writings. For those of you who are unfamiliar, John Dewey was perhaps the most influential educational reformer of the late 19th and early 20th century, best known for his writings on the role of experience in education. In fact, several excerpts in this book are from Dewey’s other book, “Experience and Education“.

In this book, Dewey proposes 2 important ideas. First, that real learning only comes by connecting ideas with experience. Second, that every learning experience influences future learning experiences. For example, consider a child that touches a hot stove. Through that experience, he first learns that stoves are hot and not to be touched. A valuable lesson, indeed. Second, this experience teaches him to be cautious about touching objects he has not touched before. In that sense, it actually dampens his enthusiasm and curiosity for future experimentation, which can be harmful to future learning experiences. Not so good. As can be easily reasoned, the best learning happens through experiences that teach and also encourage future learning.

__________

Last week I came across a blog post by Jim Lipman entitled “So this is where Engineers get their Information“. It seems that Jim attended a seminar by eg3.com on how designers search on the internet. One portion of the blog post caught my attention:

In the “What do Designers Want” category, ‘hands-on’ items such as demos, software and evaluation kits rank very highly. On the flip side, vendor articles and webinars ranked moderately low and podcasts very low in response to a “What Information do you seek” question (the webinar response probably due to the same perception that I have that many are sales or marketing tools).

In other words, designers want to be educated through actual experience with the tools, not by listening to webinars or presentations or even podcasts. If you have spent any time around a teenager, you know that this tendency towards interactive experiences will only increase. No longer will designers be satisfied being passive receivers of information. Rather they will prefer, no, demand to be active participants.

Second, their experience accessing these forms of online learning will have an effect on their future learning habits. If they have to log in through several screens and enter personal information just to get access to a Webinar, fagetaboutit! They won’t come back. But if the process is simple and easy and the experience is smooth, they will come back.

That’s what we are trying to create at Xuropa. An environment where designers can learn by experience, by using your tools hands on and where they will come back again. We’re trying to make the process painless, just a simple password login and there they are using your tools in seconds. It’s not just another form of WebEx or VNC or any other screen sharing program as some have suggested, but a way for the designers to drive the tools themselves and learn first hand.

We’re just getting rolling and we’ve got a lot to learn by the experience as well. The process, although smooth, can still be improved. And we are working hard to get more valuable tools in place for designers to try out. If you are a designer reading this, go ahead and try out one of our labs and let us know what you liked and how we can improve. We really want to make this painless and rewarding for you. If you are in the EDA world, consider putting your tool in the hands of a customer and providing a learning experience whereby they fall in love with your tool.

It’s all about the Experience.

Posted under Xuropa, industry, marketing

The internet used to thought of as “cyberspace”.  Being online simply meant being an anonymous consumer of information.  But that was then!  The internet of today is identity-centric and social.  Internet users create blogs, upload their information to social networking sites, share ideas and contents, and they do it from their computers, iPhones, cellphones, etc.  This is what I refer to as “worldwide web” moving to “social web”.

There is a generational element to this as well: Web 2.0 (i.e. social web) is still hard to fathom for some baby boomers, but at the same time, there are larger and larger groups of baby boomers starting to post photos, opinions, etc. on the Facebook, for example.  They’re beginning to see how social the internet can be.

People in (or using) Web 2.0 have already internalized what doesn’t yet seem as a business practice by others.  Unfortunately maturing industries like EDA and semiconductor look at Web 2.0 as “social”, and hence constantly raise the question “why do we want to socialize with our customers” or “why would our customers socialize amongst themselves?” — They take the word “social” quite literally.

It’s not necessarily common business wisdom to bring customer experience into aggregators (such as Digg, Yelp, Ning, Xuropa, evenFacebook, etc.).  With these aggregators, even though things happen far away from a company’s destination site, it’s the engine of social discovery that generates astronomically more awareness than the destination site would ever create, and yes, it also generates huge volumes of traffic to the company’s destination site.

A simple example: Netflix opened up their database through an API last October.  Through this API other companies (e.g. aggregators) can access titles, ratings, queues, etc. information from Netflix. By “socializing” the Netflix experience, Netflix now gets 20+M film ratings every single day.  Does it really doesn’t matter where (which website) these titles are rated?!  It all benefits Netflix.

It’s time for EDA and semiconductor companies to see how they can benefit from Business 2.0.  EDA and semiconductor technology is the most advanced ones and those industries solve the most difficult challenges on the technical side.  Yet, they have totally missed the boat on what other industries have already accepted as common business wisdom.  They need to “socialize” their user-experience, create awareness, and turn that into revenue.

Posted under Xuropa, business, career, industry, marketing