Location Based Social Media and the Enterprise

There are still many start-ups (young and old) clearing the path towards virtual worlds.  ”Portals” that allow us to dive into digital realms to inhabit new personae to slay dragons, get a date, or just IM with a sales rep.

More recently there has been a lot of work in blurring the boundary between the real and virtual in the opposite direction.  Augmented Reality is easy to spot with applications like the iPhone app from Acrossair below - a very cool app launched last year. 

Now there are companies that are taking or creating social data and transposing it onto the world around us through location.  It’s all very, very new so the data is raw and many will just scratch their heads.  But watch the video below that maps the activity at South by Southwest (SXSW) of users of Twitter, Foursquare, Gowalla, BrightKite, Flickr, Bump, and a couple of other social platforms and apps.

Beyond the long touted “advertise coffee coupons as people walk past a particular Starbucks” application, there are infinite Social Media opportunities in both the consumer and enterprise world.

If you’re in an office of 5 people and you’re all using Yammer or Twitter, then it’s maybe not so interesting.  But what if you’re working at a huge sprawling campus in HP, Kaiser, or Stanford University?  Get’s interesting huh?

Imagine not only reaching out for help or information on a corporate wiki, but you could see where people are and walk over and ask as they walk down a corridor.  Or you could join in on a “water cooler” discussion about a product roadmap item that your CTO just got into with a bright-eyed intern, or the VP Product Marketing. 

You can see barriers start to be broken down in the physical as well as the virtual worlds.  And that’s a good thing for productivity and creativity.  It’s not just for selling Starbucks.

(Props to Robert Scoble for the video and inspiration.)

Posted under industry, marketing

This post was written by James Colgan on March 26, 2010

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To Tweet or not to Tweet

First of all, an apology for bombarding my Twitter followers with news tweets.  I made the mistake of experimenting with my personal account and learned the downside of “open-air” product development.  The spigot has been turned off. 

This past week we’ve been experimenting with Twitter feeds and automation with the aim of solving a growing industry problem.  Ironically, the aim of our Twitter development work is to increase the SNR of industry news rather than decrease it.  We also aim to improve a news stream’s utility for the rest of the industry while overcoming a common user behavior.

There is a very large number of sources of news and valuable opinion to track in our industry.  The Xuropa platform gathers about 80 streams from across the industry which often yields over 400 items per day.  And the number of sources is actually growing - more blogs covering narrower and deeper segments of knowledge; and new neighboring industries such as Cloud Computing and Software-as-a-Service (SaaS) are starting to become of interest.  (By the way, if there’s a source that you think is important to the community you can add it yourself.)

And here’s the reason for the development:  While having all of your news in one place helps (a feed reader, or a customizable page like iNews on Xuropa, for example) , there is still an awful lot of news out there to scan through and know what is and is not of value.  Everyone is busy, and time is getting more scarce.

The most effective way to get the insight of what should be read is to leverage the community (”crowd sourcing“).  What the community reads is likely to be what is most valuable to read and should bubble up to the top for others to read. 

This is the basic principle behind Digg, but Digg doesn’t help electronic design.  We simply do not have a large enough community to compete with the volume of Consumer Electronics readers, for example.  “Using OCP and extensions to support system-level cache coherenceis never going to get to the top of Digg.  But it is currently #6 in today’s Top News in Xuropa.  ie. If you go to Xuropa iNews you’ll get a good idea of what news is being read and what you should maybe read yourself.  (There are still some discrepancies that we’re working on as we’re increasing the sophistication of the system, but you’ll get the idea.)

So, why Twitter?  This is all part of the “dissaggreated web”.  Specifically, you shouldn’t have to go to a particular website to get a utility it offers.  It sounds counter-intuitive, but that’s the way things are going. 

You shouldn’t have to come to Xuropa to read the article, but we need to make a note that a particular article has been read and that contributes to the ranking of that article.  The bigger the dataset we have to work on, the better the results we can present to the community.

While this is just the start of a small piece of what we’re doing on Xuropa, I hope this explains a little bit about where we see this going.

So, we’ve learned a lot in this past week.  (Unfortunately for some I did not learn fast enough.)  As always, any input, suggestions, or requests you may have, drop us a line, tweet, email, or comment.  Just no letters please - save the tree.

And finally, thank you to all those that provided feedback on this project.

- James

Posted under Community, Features, Xuropa, industry

This post was written by James Colgan on May 1, 2009

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Twitter Increasing Relevance

I’ve been writing a lot about Twitter recently, as have a lot of other people as it continues to charge into the mainstream.  Read What is Twitter, and Why Should I Care? and you’ll get an idea of where this is going, but we have some recent data collected by The Nielsen Company that talks to its increasing relevance as a communication channel:

It’s growth in terms of users is astronomical:

Fastest Growing Community in February 2009

Fastest Growing Community in February 2009

As Nielsen note, this growth does not take into account the number of mobile users, which could increase these stats incredibly.  Twitter’s use-model lends itself to mobile use perfectly, and is a very valid platform.

There is one piece of this story that I’d disagree with though: the title, “Twitter’s Sweet Smell of Success“.  While Twitter has raised an impressive $55M since its founding, it has yet to find a business model.  I’m sure there’s one out there, and it does not have to be solely ad-driven.  But until they have found the secret sauce to generating revenues, the sweet smell of success is still only appreciated by its users.

Posted under industry, marketing

This post was written by James Colgan on March 20, 2009

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