Leads vs. Touches

I had lunch with a friend of mine last week - one of the best recruiters I know.  Obviously due to not many companies hiring, as effective as she is, she is not having an easy time getting paid for her services these days.  She was however bragging about a company that she’s still working with.  When I asked her how that company is doing, she responded saying “well, they had a great CES.”

I hear that all the time.  ”We had a great CES” … “We had a great DAC” … “We had a great SEMI” ….. And I always wonder what that really means.  To me it’s very comic because in none of these phrases the word “great” is defined, so no one is really wrong about the statement and it totally depends on their perspective and more importantly their (sometimes low) standards.

At the same time, I have heard a few VP’s of sales quoted saying “there are two types of leads: my contacts, and useless ones!”  I actually found that statement more ludicrous than the “we had a great CES” statement [No wonder sales guys get such a bad rap!].  This statement is merely an attempt by some sales VP’s to explain why they can’t start sales engagements with people they don’t already have a relationship with.  All a good sales guy needs to start an engagement is a phone number and phone.  Nevertheless, the industry is full of sales guys who constantly sell themselves based on their rolodex - and unfortunately the industry is also full of VC’s who buy that [stuff].

What everyone seems to miss is something that I have been using in my consulting practice.  There is a difference between “leads” and “touches”.  Most people who visit your stand at the trade shows are “touches”.  ”Leads” are those who 1) have understood your value proposition, and 2) would (at some point) fall in your target segment.  In consumer marketing, the difference between the two is rather small: value propositions are easier to understand, and based on demographics it’s relatively simple to know when and how to approach the lead.  In high tech marketing, the difference between the two is so large that it could cause startups to fail or larger companies to totally miss the market.

Unfortunately most marketing executives measure the success of a trade show by the number of “touches”.  Touches cannot be counted on as whether a target audience is grasping your value proposition and more importantly how it all translates into sales activity.  For the most part, the more gimmicky your stand is the more touches you’ll have.  Touches just represents how many people came to the stand (for whatever reason).  It could even include a lot of your competitors.

The real challenge is knowing shortly after a trade show who the leads were.  This requires knowing every touch’s profile, behavior, and experience.  If you knew someone who came to your stand was in the market for similar products, you’d immediately know that he or she is a lead.  This information is however not readily available till months after traditional trade shows.  So I personally believe the value of traditional trade shows gets diluted as more and more people (high quantity) attend them and as it becomes more and more difficult to know about the attendees (less quality).

What comes into picture is new technology.  With online communities and their trade shows, the profile, background, experience, (purchase) behavior of visitors is readily available.  These modern (online) trade shows also enable a wider reach, a 24/7 approach, and lower cost.  A good example of these online community and trade shows is Xuropa.  Xuropa has created a community of the individuals and companies in the electronic design ecosystem.  It also hosts many trade show style stands, suites, and labs for companies to offer a view into their technology - but the real difference is that companies can easily see who the visitors are and quickly qualify the right ones from a touch to a leads.

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“We had a great Xuropa” - people around the industry will soon be saying!

Posted under Xuropa, business, career, industry, marketing

Time to Think About a Stimulus Co-Package

Recently, everywhere I look there is news and more news on how about the economy is doing.  I constantly read about layoff, company closings, etc.  And I hear about it in all sectors.  If someone doesn’t by now know about what’s going on, he or she probably just doesn’t want to know.

The press is treating the economy just as it does with any other sensational news.  And I understand sensationalism:  Many times in my career, press was going out of their way to hail my company and at times me, myself, and couldn’t stop reporting the great subjects.  Nevertheless, as soon as a bit of market momentum was lost, press was all over how bad we were doing - often making it sound like we won’t be in business for more than a couple of weeks.  Yes, I have see the quick turn with my own eyes many times.  Needs to say, these negative stories about the companies (even when we were doing much better than OK), leads to loss of key employees and more importantly key customers as they just believe what the read, or at least what they read significantly affects their purchase decisions.

Negative news is destructively self-fulfilling.  It’s no surprise that the announcement of layoffs everywhere, doesn’t help but encourage companies to invest less in workforce, which leads to lack of productivity, and eventually to more cuts.

I am a big proponent of free press.  I am also a huge proponent of free market (and less/no intervention of government in business).  Nevertheless, I very well see the point of having a stimulus package and how it could help re-vitalize the economy.  At the same time, I believe, if the government is to interfere with free market, it would behoove us all if it could also drive some sort of “management” (and I use that term very carefully) on press.  I do realize that this is very dangerous, but I strongly believe as long as the sensationalism of news is out there, making a recovery would take longer than it could.  Bad news always sells better than good news.

The stimulus package will help the economy.  We now need a disciplined, non-sensationalist press “package”to reinvigorate the recovery itself.  I’m not suggesting to lie or suppress the bad news, I’m just asking not to blow things out of proportions.

Posted under business, industry, marketing

This post was written by Michael Sanie on January 19, 2009

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Online Electronic Design Community Overview (Video)

We’ve just completed a new video providing a summary of some of the features of the Xuropa Online Electronic Design Community.  The biggest challenge was keeping the video short and choosing which features to highlight. 

The only way to really understand exactly what the Xuropa Community is about and what it can do for you is to register and sign-in.  But for those that would like to “look before they leap” - enjoy:

 

Here’s the transcript:

“Unlike any other online community, the Xuropa community is dedicated to the entire electronic design industry.  It has been designed and built for electronic design professionals by electronic design professionals.

Among the many tools Within this select community you can:

1. Use actual electronic design software to learn new skills or consider new tool acquisitions

Online Lab Learning and Exploration Environment

Online Lab Learning and Exploration Environment

2. View and navigate the industry and your network as a visual map

The Industry Mapped Around You

The Industry Mapped Around You

3. See what news is hot to read through a peer voting tool

Peer Voting Tool Filters Hot News to the Top

Peer Voting Tool Filters Hot News to the Top

4. Gain recognition for your experience and expertise within the industry.

Within a Xuropa Online Lab you gain access to actual electronic design tools for you to use diretly via your web browser.  There are no downloads, no installations and no configuration necessary.  Within an Online Lab, in this case it is the Cadence MIPI Verification Lab, you have the tool and all of the related documentation at your fingertips.  Use this area to learn about a new protocol, a new tool and verification methodology.  You can also use this environment to evaluate the products in your consideration for licensing them from the vendor.  Again, without the need to install anythng on your local workstation.

We put you at the center of the electronic design industry.  Based upon your professional profile, we map all of the electronic design professionals within the community.  This way you can see those people with similar backgrounds who might be interesting to network with.  You can also begin to understand the portability of your skills and specializations into different fields and domains.

To do this we go further than any other online networking tool.  Within your Xuropa Professional Profile you add Specializations, such as RTL Design Verification or System Level Architect.  You can also add specific skills, such as protocols, software languages or verification methodologies.

News articles are brought in from all over the web and ranked by the number of views and the number of votes each has received.  We also categorize each article into different fields so you can focus on the important news of the day.  You can also browse industry news feeds that you select in your customized feed view.

In today’s economic environment it is crucial that you’re able to differentiate yourself and be recognized for your expertise.  Within Xuropa you can do this by writing reviews of products and technology you have used or developed.  These are linked to your Professional Profile.  If you don’t have time to write a review you can quickly share your experience by rating products and technology

These is just a short summary of the types of tools available to you within the Xuropa Online Community.

Click here to register for the Xuropa Online Electronic Design Community.

Posted under Features, Xuropa

This post was written by James Colgan on January 19, 2009

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