Cloud to Recover the Value of Packaged Software?

In maturing packaged software markets, when you look under the hood of many software suites, we find collections of software modules that were previously separate products, many from previously separate companies.
From the product perspective, the drive for the integration into a single and monolithic “whole product” probably comes from three bottom-line areas:
  1. Increased competitiveness
  2. The combined solution becomes easier to sell
  3. The combined solution becomes easier to buy

The first and second cases are very closely linked.  A sales person’s job is made much easier if they can offer a prospect a “two for the price of one” argument.  The problem is, through this conversion of providing greater value to the customer, value in the form of potential additional revenue to the vendor is destroyed.

Is it possible, that by exploring the third reason in the context of cloud computing, value could not only be preserved, but could actually be increased?
What if a the combined “software suite” could be licensed by the year under the traditional packaged software sales model, but a single component were made available via the cloud under constrained terms?
In this way, not only can a revenue stream from a separate product be maintained and grown, but the cloud-based (SaaS) terms could be used to actually support pricing and the negotiation of the combined suite.
There are additional benefits.  Making a strong component (a good assumption considering the company was acquired for it) available via the cloud under constrained terms could enable the penetration of customers that would not license the entire suite.
A cloud deployment could also enable the penetration of new regions or market segments (SMB’s, for example) that would previously have borne too high a cost of sales.
Also, by maintaining a separate P&L, for what could be reduced to a suite component, accountability is preserved and continued development is more easily justified.  Resolving a common lament from the market after the acquisition of a favorite piece of software.
Cloud as Additional Channel
The broadening of market channels (traditional channels plus a new cloud channel) provides a software vendor with greater market coverage at a scalable cost.  It’s also a win for customers, who are actively looking for greater flexibility in licensing models; and as their IT budgets continue to tighten, are feeling a growing imperative to find a way to leverage the Public Cloud.

Using the cloud, we can make individual software components available with a business model that better fits the use model.  Isn’t this the path to customers gaining greater value from their vendors, and vendors capturing growth through innovation?

Posted under cloud, industry

This post was written by James Colgan on March 29, 2011

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Cloud Computing - Crossing Over?

It’s a testament to the times that as a new burgeoning technology is hatched by an “army of geeks” in a caffeine drenched frenzy, I can have a conversation at a party with a lawyer from a completely different field and find that he already has a rudimentary grasp of that technology - Cloud Computing.

Even if I normalize for the natural demographic skew of my location (San Francisco), it is impressive to consider how quickly this phenomenon has progressed towards the mainstream.  Clearly, the message has a lot to do with the rate of transmission.  “Software-as-a-Service”, or worse “SaaS”, didn’t catch the imagination as well as Cloud has done.  Which is ironic, considering SaaS is actually what the consumer/user really touches, and what was originally represented by “The Cloud” - a metaphor for all of the networking, server hardware, storage, and software bits and bobs that no one really wants to know about.  As I said in a previous post, it really does matter what you call something.

So I looked around for some other indicators of “Cloud Computing” crossing the chasm from geekland to consumerland, and didn’t find very many.

So we’re still very much at the edge of mainstream consciousness.  I guess a real litmus test would be a mention on Oprah’s website - but we still need to wait for that.  (There is a lone comment on one of the forums that I’m sure left the other participants scratching their heads.)
Have you seen any signs out there that the mainstream is starting to hear about and maybe understand Cloud Computing?

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Posted under cloud, marketing

This post was written by James Colgan on August 31, 2010

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The Next Wave in Social?

There was a time when everyone was hot about “Location-based Advertising”.  Well, everyone’s still trying to crack that chestnut, and maybe this is a way to do it - Location-based Micro-Blogging.  This is better known as an application called FourSquare, or its closest competitor Gowalla.

Think of FourSqaure as Twitter meets Google Maps with an added gaming concept that reminds me of the old treasure hunts I used to go on as a child with my parents…but without the clues.  Essentially, when you arrive at an establishment, or your home, or your office, or where ever, you use an app running on your smartphone to “check-in”.  That act of checking into that location is then published to the rest of your social network.  You also have the opportunity to receive some points and a virtual badge of honor.  Last, but not least, you can provide a Tip to visitors of the establishment (for more points), or simply post a status update.

Of course, the obvious question is, “Why?”.  But then again, why do we do anything?  Why do we Tweet?  Why do we post videos to YouTube?  Why am I writing this blog?

To be honest, that’s not a very pragmatic question (although it will lead to very deep understanding of what is driving Social CRM, or Social Customer Relationship Management).  Businesses today are trying to get their head around the “How?”, as in “How can I leverage this?”.

Before we delve into the depths of this topic, I think it fair to share some information about whether your business should care.  As usual, we’re at the very beginning of this new technology adoption curve and there’s a long way to go.  Here are some statistics put out recently by RJ Metrics.

As you will see, the numbers are not overwhelming compared to say Facebook, but my guess is that if you’re in the San Francisco Bay Area, this form of market engagement could get very relevant relatively quickly.

Foursquare

  • Number of users: 1.9 million
  • Number of registered venues: 5.6 million
  • Check-ins: 1/3 of venues only once or never
  • Most popular venues: Home or fast food establishments
Of course, we need to look at the growth rate - it’s high, and stable, as this graph from RJMetrics shows.

Posted under Social Media Marketing, marketing

This post was written by James Colgan on July 14, 2010

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